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Apple on Wednesday added a section to its Support Pages regarding a recently reported issue with the new MacBook Pro with Retina display that, for some users, causes laptop's keyboard and trackpad to freeze unexpectedly.
According to the document, Apple said it is aware of an issue that, in a small number of cases, causes the built-in keyboards and trackpads on late-2013 MacBook Pro with Retina display laptops to stop working. The company is reportedly working toward a solution that should be available soon.
Apple is aware of rare circumstances where the built-in keyboard and Multi-Touch trackpad may become unresponsive on 13-inch MacBook Pro with Retina display (Late 2013) computers and is working on an update to resolve this behavior.
For now, Apple suggests resetting the keyboard and trackpad by closing the computer's display to put it to sleep for about one minute, then reopening. This should remedy the problem at least temporarily while the company works on a more permanent fix.