AppleInsider Staff
Apple on Wednesday added a section to its Support Pages regarding a recently reported issue with the new MacBook Pro with Retina display that, for some users, causes laptop's keyboard and trackpad to freeze unexpectedly.
According to the document, Apple said it is aware of an issue that, in a small number of cases, causes the built-in keyboards and trackpads on late-2013 MacBook Pro with Retina display laptops to stop working. The company is reportedly working toward a solution that should be available soon.
Apple is aware of rare circumstances where the built-in keyboard and Multi-Touch trackpad may become unresponsive on 13-inch MacBook Pro with Retina display (Late 2013) computers and is working on an update to resolve this behavior.
For now, Apple suggests resetting the keyboard and trackpad by closing the computer's display to put it to sleep for about one minute, then reopening. This should remedy the problem at least temporarily while the company works on a more permanent fix.
Users first complained of the repeated lockups on Apple's Support Communities forum last week, with the largest thread racking up nearly 1,000 replies and over 48,000 views.
Apple refreshed its MacBook Pro with Retina display lineup last week, introducing Intel's Haswell processors and Iris Pro integrated graphics to the popular portable. In conjunction with the hardware launch, the company also debuted its latest Mac operating system in OS X Mavericks.
Wesley Hilliard
Malcolm Owen
Christine McKee
Andrew Orr
William Gallagher
19 Comments
I had this happen quite a few times already and only have the computer for around 2 days. My solution is actually, when it freezes up, I will press the power button, the display goes immediately black and upon a press of a button I am at the login screen. I then login and cancel the shutdown dialog. Works for me and is faster than closing the lid for a minute.
What about older MacBook Pros? We have several 2012's that have this exact same behavior.
Rare? This has happened to me once for every hour I've used my new 13". It's not a difficult fix (shut the lid, wait 45 seconds or so, open the lid and go back to what I was doing) but it's exceptionally annoying. That they have the stones to call it "rare" when obviously it's a widespread problem only makes things worse. Honestly, why can't they just be straight with us and say "Yeah, we know it's a serious problem, but it's a software thing and we'll have a fix out to you shortly"?
Can someone confirm this problem only happens on Late 2013 rMBP 13"? I'm interested in buying a Late 2013 rMBP 15"
Can someone confirm this problem only happens on Late 2013 rMBP 13"? I'm interested in buying a Late 2013 rMBP 15"
I can't confirm it, but there aren't any mentions of 15" models showing similar behavior in the support.apple forums I'm following currently.