Latest AppleCare News

Leaked screenshots show glimpse of Apple troubleshooting app for iOS

Apple is working on an iOS app intended to funnel people through the support process faster, as well as address a lot of questions without phone calls or looking it up on the company's website, it was revealed on Friday.

Roger Fingas 10 years ago 14

Best Buy to offer AppleCare and AppleCare+ warranties ahead of 'iPhone 6s' launch

Electronics retailer Best Buy has inked a deal with Apple to begin selling authorized warranty extensions for its products, and employees have been told that the new addition will be announced to the public on Sept. 10.

AppleInsider Staff 10 years ago 7

Apple faces new class-action suit over refurbished AppleCare+ hardware replacements

A newly-filed class action lawsuit accuses Apple of breaching contract by failing to provide new — or "equivalent to new" — devices when offering up replacement hardware under AppleCare+ warranties.

Roger Fingas 10 years ago 64

AppleCare+ battery coverage more generous for iPhones, iPads, Apple Watch

Apple on Friday made a slight adjustment to the terms of its AppleCare+ warranty for iPhones, iPads, iPods, and the Apple Watch, allowing people to get a free repair or replacement if their battery holds less than 80 percent of its original charge.

Roger Fingas 10 years ago 8

Apple tops Consumer Reports satisfaction survey for computer technical support

Apple once again ranked highest this year on an annual Consumer Reports satisfaction survey for computer support services, the magazine has revealed in its July issue.

Roger Fingas 11 years ago 16

AppleCare+ protection for Apple Watch could reach $999 - report

Apple has yet to reveal how much it will charge to add AppleCare+ protection to its new wearable, but new screenshots that purport to show internal pricing suggest that plans will start at $59 for Apple Watch Sport and hit as much as $999 for Apple Watch Edition.

AppleInsider Staff 11 years ago 16

Apple integrates Genius Bar reservations to online support options

Apple on Friday updated its Support website to incorporate an option to schedule Genius Bar reservations for certain hardware and software issues, further filling in gaps between AppleCare's many arms.

AppleInsider Staff 11 years ago 14

New AppleCare for Enterprise website features IBM IT support, suggests imminent rollout

More than three months after Apple and IBM announced a partnership for business solutions, Apple has posted to its website a new AppleCare for Enterprise page touting onsite hardware repairs from IBM Global Technology Services, now a worldwide Apple Authorized Service Provider.

Mikey Campbell 11 years ago 33

Apple's secretive 'early field failure analysis' quality control team profiled in new report

A report on Thursday offers a rare look inside Apple's secretive EFFA quality control division that runs down and fixes launch day hardware issues before they become larger, more costly problems.

AppleInsider Staff 11 years ago 24

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