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Apple suspends sales of LG's UltraFine 5K monitor over hardware issues

Apple has temporarily stopped sales of LG's UltraFine 5K monitor, due to technical problems associated with a lack of proper shielding from wireless interference.




Over the weekend, Apple retail staff were told to keep the product on display yet not sell any units if people asked, according to a Business Insider source. The site added that it heard the same from a representative at a New York Apple store.

Separately, AppleInsider has confirmed the organized removal from sale of the Thunderbolt 3 display. Sources inside Apple not authorized to speak on behalf of the company indicated that retail locations are retaining demonstration displays, but not selling any stock on-hand that it may receive that may actually have the shielding fix, nor filling any pending orders until otherwise informed.

The USB-C-based LG UltraFine 4K display remains on sale.




Last month buyers reported glitches if the monitor was placed near certain Wi-Fi routers —LG eventually narrowed the trouble to RF interference, and all new units should have better protection.

By last Thursday, Apple's U.S. shipping times for the UltraFine 5K had stretched to between 5 and 6 weeks, where they remain as of this writing. The company is presumably waiting until fixed units are in stock before resuming regular sales.

The UltraFine 5K costs $974, and was built specifically with the 2016 MacBook Pro in mind, connecting to the laptop through Thunderbolt 3 while offering three USB-C ports of its own.

It also includes features like a webcam and stereo speakers, but most notably a 5120-by-2880 resolution with support for the P3 wide color gamut.