11/20/2015, 01:11 pm
Apple is working on an iOS app intended to funnel people through the support process faster, as well as address a lot of questions without phone calls or looking it up on the company's website, it was revealed on Friday.
08/17/2015, 09:08 am
Electronics retailer Best Buy has inked a deal with Apple to begin selling authorized warranty extensions for its products, and employees have been told that the new addition will be announced to the public on Sept. 10.
07/20/2015, 01:07 pm
A newly-filed class action lawsuit accuses Apple of breaching contract by failing to provide new -- or "equivalent to new" -- devices when offering up replacement hardware under AppleCare+ warranties.
06/29/2015, 10:06 pm
In a minor change to its AppleCare Protection Plan for Mac policy on Monday, Apple is now replacing non-removable MacBook batteries that retain less than 80 percent of their original charge.
06/26/2015, 01:06 pm
Apple on Friday made a slight adjustment to the terms of its AppleCare+ warranty for iPhones, iPads, iPods, and the Apple Watch, allowing people to get a free repair or replacement if their battery holds less than 80 percent of its original charge.
05/29/2015, 10:05 am
Apple once again ranked highest this year on an annual Consumer Reports satisfaction survey for computer support services, the magazine has revealed in its July issue.
04/03/2015, 12:04 pm
Apple has yet to reveal how much it will charge to add AppleCare+ protection to its new wearable, but new screenshots that purport to show internal pricing suggest that plans will start at $59 for Apple Watch Sport and hit as much as $999 for Apple Watch Edition.
11/07/2014, 09:11 pm
Apple on Friday updated its Support website to incorporate an option to schedule Genius Bar reservations for certain hardware and software issues, further filling in gaps between AppleCare's many arms.
11/05/2014, 08:11 pm
More than three months after Apple and IBM announced a partnership for business solutions, Apple has posted to its website a new AppleCare for Enterprise page touting onsite hardware repairs from IBM Global Technology Services, now a worldwide Apple Authorized Service Provider.
09/04/2014, 11:09 pm
A report on Thursday offers a rare look inside Apple's secretive EFFA quality control division that runs down and fixes launch day hardware issues before they become larger, more costly problems.
07/29/2014, 09:07 am
AppleCare+ warranty coverage for iPhone, iPad and iPod is now available to customers in both Mexico and Sweden, expanding international availability of the optional two-year program.
05/07/2014, 11:05 am
Schools buying iPads for faculty or students can now receive an extra year of AppleCare+ warranty coverage, bringing it to three total years of protection, for the same $99 flat price.
03/17/2014, 01:03 pm
Apple has begun rolling out changes to its online chat support service that will require some customers to pay a per-incident fee, though the new policies could result in lower costs for those who might otherwise dial the company's telephone support line.
02/28/2014, 06:02 pm
A report on Friday claims Apple will soon roll out a for-pay chat service to support those users who need help with products no longer covered by AppleCare protection plans.
09/24/2013, 07:09 pm
It was revealed on Tuesday that Apple has changed the terms and conditions tied to AppleCare+ and will be lifting geographic limitations on support, meaning travelers can get their device serviced outside of their home country.
09/10/2013, 03:09 pm
Apple on Tuesday quietly increased the cost of accidental damage coverage for the iPhone, as the company will now charge $79 for up to two incidents through its AppleCare+ protection plan.
08/28/2013, 02:08 pm
Apple is reportedly set to launch AppleCare+ extended warranties to Europe, bringing accidental damage coverage to the company's iPhone and iPad product lineups.
08/26/2013, 11:08 pm
In a recent change to its Support website, Apple integrated an interactive and streamlined user experience with powerful features like live chat to bring the portal more in line with the company's more recent webpage designs.
06/03/2013, 05:06 pm
As part of Apple's rumored AppleCare policy changes, the company recently began replacing iPhone 5 screens instead of swapping out the broken units for refurbished devices, saving money for both Apple and its customers.
05/31/2013, 06:05 pm
An update to Apple's Service Training and Certification webpage reveals the company will soon drop a policy requiring AppleCare technicians renew their credentials every year, while initial training and testing are to be handled completely online.