What to do when you forgot your Apple ID password

Apple gives you many different ways to recover a lost Apple ID password, but they do get increasingly complicated. Here's what you can and must do if you forget, plus if your iPhone or other device is lost too.

Look, just don't forget your Apple ID password, okay? It's not as if you should write it down on a Post-It note anywhere, but memorize it, save it in a secure password manager — oh, and also change it regularly.

Your Apple ID is the key, in all senses, to everything from your iPhone, to iCloud, and your email. Since it's different from the password you use to log in to your Mac, though, and since it's also different to the passcode you use on your iOS device, you don't type it in very often.

That's why it can be easy to forget it. But that's also why you tend to find that you've forgotten it just at the moment you really need to log in.

Apple does have you covered with multiple ways of getting your Apple ID password back, but it also has to balance security. If it were really easy to find out an Apple ID password, rogue agents would be doing it all the time.

Consequently, as well as multiple ways of recovering it, Apple also offers many ways of protecting it. That's great for keeping other people out, but it becomes a complication when it's you who wants access.

There is also an issue over whether what you've forgotten is the password — or your Apple ID. It's usually an email address, but you may not remember which one.

How to find your Apple ID email address

On your iOS device, open Settings
Tap on your name and the email address will be listed at the top of the screen
On your Mac, open System Preferences
Click on Apple ID to the right of your name
The email address is listed under your name

This presupposes that you're logged in on the device you're using. If you're not logged in on your Mac, though, you're likely to be on your iPhone.

That's because you unlock the phone with a passcode that is specific to that device. You don't tend to lock the phone either, you just let it lock itself after some period of time.

Consequently, even if you don't remember what your Apple ID password is, you probably do know your iPhone passcode. And you can use that both to find your Apple ID email address, and change the password too.

If you can authenticate via your iPhone, you can change your Apple ID password there

How to use your iPhone passcode to change your Apple ID password

Go to Settings
Tap on your name, then choose Password & Security
Select Change Password
You'll be prompted to enter your iPhone or iPad's passcode
Then you will be prompted through changing the Apple ID password

This works only because having used your passcode, you are authenticated. There is a similar method on the Mac, assuming you know the password to unlock the screen on that.

How to use your Mac password to change your Apple ID one

Go to System Preferences
Click on your name
Choose Password & Security
Click Change Password
When prompted, enter your Mac's unlock password
Set a new password

Again, you're able to do this because you have been authenticated by the fact you've logged in, and know the login password.

If you can't get into your Mac or iPhone — perhaps because they've been stolen from you, then you can change your password from another device. You can do it through the browser on a friend or family member's device, or you can use the Apple Support App.

How to change your Apple ID password with the Apple Support App

Get a friend to download the Apple Support App
The app opens on a page about your friend's iOS device. Tap Products at top left
Scroll down to the heading More Products and tap Apple ID
Tap Forgot Apple ID Password
Tap Get Started under Reset Your Password
On the next page, tick A Different Apple ID
Tap Continue
Enter your Apple ID
Enter your "trusted phone number" to authenticate
Follow the prompts to change your password

Note that it's important to tick A Different Apple ID, or you will be end up trying to change your friend's one instead of your own. Also keep that friend around so they can enter their passcode as prompted.

Even though you have done this on their iPhone, using the Apple Support app that they've downloaded, none of your data will be kept on this device.

Perhaps you can't reach any friends or family to use their devices. Or their devices are too old to use the Apple Support app, which requires iOS 13 or later.

In that case, their iOS device will still certainly have the Find My iPhone app and you can use it in much the same way. The Apple Support app offers more options, chiefly to your friend, but Find My iPhone includes a Forgotten Apple ID or Password button.

If all your friends are on Android, it's still possible to do something by using their browser.

You can also change your Apple ID password on the Mac

How to change your Apple ID using a browser

Go to https://iforgot.apple.com/
If automatically prompted for your password, click Cancel
Click on Forgotten Your Apple ID or password?
Click Continue with Password
When prompted, enter your Apple ID email address and click Continue

What happens next depends on how you set up your Apple ID in the first place — which probably means when you set it up. You can be prompted to enter your trusted phone number to start the change password process, for instance.

Alternatively, if your Apple ID account was set up with security questions, you can answer those before proceeding.

There are two more options that will appear depending on your account setup. One is a familiar Get an email option, which will then send a confirmation email to you.

Or you may be asked for a Recovery Key. In that case, you have two-step authentication on your account. If you're asked for this then you have to authenticate before you change the password.

And the way you'll do that is by entering the Recovery Key you created back when you set up the account, or added two-step authentication. If you've also forgotten this Recovery Key, you're going to have to talk to Apple Support.

Or use the Apple Supprt App on a friend's iPhone to reset your password

How to use Apple's Account Recovery process

Go to iforgot.apple.com
Click on Forgotten Your Apple ID or password?

You'll again be prompted through entering your Apple ID, but then as you go through the verification process, you'll be offered Account Recovery.

Consider this a last resort because although Apple will typically unlock your Apple ID, they are not going to do it without as much checking as they can. At the very least, this will always entail a cooling off period of several days.

During that time, Apple won't change your password — and you shouldn't use any device that's signed in to your Apple ID.

Just about the only thing you can do is check on the status of the account recovery during this waiting process. Go to iforgot.apple.com and, if a recovery is underway, then entering your Apple ID will list the current status.

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