Prince McLeanApple announced the repair extension for users of the 13" notebook models on Monday.
"If your MacBook was purchased in the date range listed above and shows a flashing question mark on the screen, please take it to Apple or an Apple Authorized Service Provider and they will examine the hard drive to confirm if it is eligible for a replacement, free of charge, under this program," the company said.
The affected models have 1.83GHz, 2GHz, or 2.16GHz processors and hard drive capacities of 60GB, 80GB, 100GB, 120GB, or 160GB.
MacBook users affected by the issue can arrange for a repair with their nearest Apple Retail store by setting up an appointment with the Genius Bar or look up their nearest Apple Authorized Service Provider.
The program extends hard drive coverage for three years from the date of purchase or until August 15, 2010, which ever is longer. The program does not extend standard warranty coverage.
MacBook customers who have already paid for out of warranty repairs that qualify under this program may be reimbursed for their costs.
Charles Martin
Malcolm Owen
William Gallagher
Christine McKee
Wesley Hilliard
Andrew Orr
23 Comments
Oh.... I paid to have mine repaired. Cool.
I replaced my original drive with a much larger one years ago. It's a very easy and inexpensive procedure, these days.
Problems. There are a lot of them these days with Apple products or am I wrong?
Problems. There are a lot of them these days with Apple products or am I wrong?
I'm not sure what the exact number is but it sure seems like this stuff comes out well after the fact. It's like they don't admit anything is wrong with the computers and then a few years later come out with these programs. Kinda crappy, really.
The problem hard drive is the notorious Seagate 7.01 Hard drive. It's not Apple's fault. The hard drive is one of the worst hard drives in history, in that if it fails, you WILL loose everything to the point not even Drive Savers can recover it. There used to be a time when there was not a week that went by where I did not see a failed 7.01 hard drive. I still see them to this day and they are bombs waiting to go off.
If you have one, replace it NOW and make sure you have a backup.