T-Mobile forcing customers to more expensive plans instead of hiking prices
Amber NeelyPhone Freedom by T-Mobile
In November, without calling it a price-hike, T-Mobile will automatically move some users to more expensive plans unless the customers call the company to opt-out.
T-Mobile claims that their plan changes are not price hikes but rather a shift to newer plans at a different cost. Leaked documents show that customer service representatives will use this message to address customer concerns regarding the transition.
According to The Mobile Report, the company is planning to upgrade older rate plans to newer ones with better features for some customers. After being notified about these changes, customers can contact the support team and opt out if they wish to keep their current plan.
The plans affected include Simple Choice/Select Choice, Magenta, Magenta 55, ONE Plan, and Simple Choice Business. However, there's some confusion surrounding the migration of Magenta customers.
This move has sparked criticism from T-Mobile users, who view it as a questionable decision. Some are worried that this transition could lead to higher prices, especially as T-Mobile gains market influence. Users on Reddit have deemed the action as predatory, and are concerned that the company may be hoping that auto-pay customers won't notice the extra $5-$10 charge per line per month.
Currently, T-Mobile customers can opt-out, but this situation raises concerns about future pricing and plan stability for the carrier's user base.
In March, T-Mobile announced plans to purchase Mint Mobile and Ultra Mobile to boost its prepaid cellular services. The company said that the two carriers would largely remain separate entities.
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12 Comments
John Legere built up a lot of good will over the years with customers (which has been very good for the profits and share price) by not doing all of the shady crap that AT&T and Verizon were doing, with hidden fees and all of that nonsense, but all of that good will can vanish in an instant if they start behaving badly.
I'm currently on the Magenta plan and have already started looking at other providers. if they automatically move me up to a higher plan so I have to pay $5.00 or $10.00 more a month per line, I'm going to do what they did to me. I'll switch over to another provider without telling them first and make them call me if they want me to stay with them on my current plan at the same price. I too can play the game.
I’d be happy with a better signal from T-mobile. I live and work in a city of 200K residents. Yet the signal is weak and spotty more often than it is strong and solid. Good luck finding a way to report a crappy signal to T-mobile.
Was with TMO for many years (5 lines, 4 watches), but gave up on them one week ago. Am now with Visible (VZW) at have the price and great signal (Watch lines are only $5 per). Am looking at Pure Talk (ATT) for parents (Vet discount)