Poor customer service is tarnishing Apple's image in India

A report on Tuesday illustrates Apple's struggle to offer high quality after-sales service to customers in India, a product for which the company is known globally but is unable to provide due to strict retail laws in the country.

Mikey Campbell 7 years ago 33

India backs down under corporate pressure, delays import tax on smartphone touch panels

Originally set to take effect this month, the Indian government has postponed a tax on touch panel imports that would have impacted smartphone makers like Apple and Samsung.

Roger Fingas 7 years ago 9

Apple, other smartphone makers push for export credits & tariff cuts in India

In a 174-page proposal, Apple and other members of the Indian Cellular and Electronics Association have called on the country's government to give them tariff cuts on machinery imports, as well as export credits on apps and devices, if it wants manufacturing growth to continue.

Roger Fingas 7 years ago 0

India gets long-awaited turn-by-turn directions for Apple Maps

Long a staple in places like the U.S. and Canada, turn-by-turn directions for Apple Maps have finally come to the world's second-biggest country, India.

Roger Fingas 7 years ago 12

Wistron pouring $340M into facilities associated with India iPhone production

Apple production partner Wistron is increasing its investment in manufacturing for the Indian market, with the upped spending being made to expand the plants that manufacture iPhones for the local market to avoid international import issues.

Malcolm Owen 7 years ago 12

Foxconn might start manufacturing flagship iPhone models in India

Foxconn appears ready to double-down on existing efforts in India and add to Apple's manufacturing options, as it looks to grow iPhone production beyond just low-cost models outside of China.

Andrew O'Hara 7 years ago 34

India's commerce minister to meet with Apple to talk local manufacturing & offices

India's Commerce and Industry minister is reportedly meeting with Apple leadership in Davos, Switzerland in January to hash out further plans for manufacturing in India, including the possibility of setting up new corporate offices.

Roger Fingas 7 years ago 8

Declining iPhone sales in India is a sign Apple is failing to adapt its business

Apple has found India to be a difficult market to crack, with shipments of the iPhone reportedly slipping in the market as it struggles to compete against cheaper rivals in the country.

Malcolm Owen 7 years ago 41

Apple avoids iPhone ban in India by approving regulator's anti-spam app for download from the App Store

Apple has ended a standoff with the telecommunications regulator of India, approving TRAI's anti-spam app for inclusion in the App Store, a move that also allows Apple to avoid threats from the regulator that could have led to the banning of iPhones from the country's mobile networks.

Malcolm Owen 7 years ago 28

Apple poaches Nokia veteran to head India operations

Apple recently hired Nokia executive Ashish Chowdhary to lead its India operation, according to multiple reports on Tuesday, a move that forwards ongoing efforts to break into the vast and largely untapped market.

Mikey Campbell 7 years ago 23

Podcast

Earnings, iPhone XR, India, and more on the AppleInsider Podcast

Victor Marks 7 years ago 0

OnePlus plus has bit into Apple in India, and things may only get worse

Apple is facing not just lower iPhone sales in India during 2018, but even a shrinking userbase as it deals with the likes of Android-based phone maker OnePlus, according to new research data.

Roger Fingas 7 years ago 31

Apple may face even higher iPhone taxes, import restrictions in India market

Apple may face tougher trading conditions in India in the future, after a top advisor to Prime Minister Narendra Modi insisted the country should restrict its import of luxury goods like the iPhone and tax them heavily, instead of raising interest rates to bolster the rupee.

Malcolm Owen 7 years ago 17

Apple Pay delayed in India over data storage and authentication rules

Apple customers in India won't be able to use Apple Pay in the country anytime soon, as a report claims a number of roadblocks are preventing the company from setting up its service in the potentially lucrative market.

Malcolm Owen 7 years ago 7

Apple donates $1M to Kerala flood relief efforts

After opening iTunes' donation mechanism earlier this week to help victims of the Kerala floods in India, Apple on Saturday pledged 70,000,000 Indian Rupees (about $1 million) to support Mercy Corps efforts in the region.

Mikey Campbell 7 years ago 19

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