Revenue from Apple Music, Apple Pay & other Apple services jumps 24 percent in Q4

Despite posting year-over-year drops in Mac and iPhone revenue, and flat iPad numbers, there was one bright spot in Apple's September-quarter sales results: a 24 percent increase from services.

Roger Fingas 9 years ago 9

AppleCare+ gains $29 iPhone screen swaps, makes $99 fee universal for other repairs

In tandem with announcing the iPhone 7 on Wednesday, Apple also revised its AppleCare+ plans for iPhones, instituting a $29 screen replacement option but forcing all customers to pay $99 for any other form of accident repair.

Roger Fingas 9 years ago 11

Leaked screenshots show glimpse of Apple troubleshooting app for iOS

Apple is working on an iOS app intended to funnel people through the support process faster, as well as address a lot of questions without phone calls or looking it up on the company's website, it was revealed on Friday.

Roger Fingas 10 years ago 14

Apple faces new class-action suit over refurbished AppleCare+ hardware replacements

A newly-filed class action lawsuit accuses Apple of breaching contract by failing to provide new — or "equivalent to new" — devices when offering up replacement hardware under AppleCare+ warranties.

Roger Fingas 10 years ago 64

AppleCare for Mac now covers batteries retaining less than 80% charge

In a minor change to its AppleCare Protection Plan for Mac policy on Monday, Apple is now replacing non-removable MacBook batteries that retain less than 80 percent of their original charge.

AppleInsider Staff 10 years ago 7

AppleCare+ battery coverage more generous for iPhones, iPads, Apple Watch

Apple on Friday made a slight adjustment to the terms of its AppleCare+ warranty for iPhones, iPads, iPods, and the Apple Watch, allowing people to get a free repair or replacement if their battery holds less than 80 percent of its original charge.

Roger Fingas 10 years ago 8

Apple tops Consumer Reports satisfaction survey for computer technical support

Apple once again ranked highest this year on an annual Consumer Reports satisfaction survey for computer support services, the magazine has revealed in its July issue.

Roger Fingas 11 years ago 16

AppleCare+ protection for Apple Watch could reach $999 - report

Apple has yet to reveal how much it will charge to add AppleCare+ protection to its new wearable, but new screenshots that purport to show internal pricing suggest that plans will start at $59 for Apple Watch Sport and hit as much as $999 for Apple Watch Edition.

AppleInsider Staff 11 years ago 16

Apple integrates Genius Bar reservations to online support options

Apple on Friday updated its Support website to incorporate an option to schedule Genius Bar reservations for certain hardware and software issues, further filling in gaps between AppleCare's many arms.

AppleInsider Staff 11 years ago 14

New AppleCare for Enterprise website features IBM IT support, suggests imminent rollout

More than three months after Apple and IBM announced a partnership for business solutions, Apple has posted to its website a new AppleCare for Enterprise page touting onsite hardware repairs from IBM Global Technology Services, now a worldwide Apple Authorized Service Provider.

Mikey Campbell 11 years ago 33

Apple's secretive 'early field failure analysis' quality control team profiled in new report

A report on Thursday offers a rare look inside Apple's secretive EFFA quality control division that runs down and fixes launch day hardware issues before they become larger, more costly problems.

AppleInsider Staff 11 years ago 24

Apple expanding AppleCare+ warranties internationally, now available in Mexico & Sweden

AppleCare+ warranty coverage for iPhone, iPad and iPod is now available to customers in both Mexico and Sweden, expanding international availability of the optional two-year program.

AppleInsider Staff 11 years ago 1

Apple extends iPad AppleCare+ coverage to 3 years for educational institutions

Schools buying iPads for faculty or students can now receive an extra year of AppleCare+ warranty coverage, bringing it to three total years of protection, for the same $99 flat price.

Neil Hughes 12 years ago 19

Apple now charging for some online chat support, rates cheaper than phone support

Apple has begun rolling out changes to its online chat support service that will require some customers to pay a per-incident fee, though the new policies could result in lower costs for those who might otherwise dial the company's telephone support line.

Shane Cole 12 years ago 30

Apple to reportedly launch paid chat support for out-of-warranty products

A report on Friday claims Apple will soon roll out a for-pay chat service to support those users who need help with products no longer covered by AppleCare protection plans.

AppleInsider Staff 12 years ago 28

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