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Apple Stores begin on-site iPhone 5s screen replacements

The machine used by Apple's Geniuses to precisely align replacement displays.

Last updated

As of Monday, Apple Stores are conducting on-site iPhone 5s screen replacements, allowing customers to have their damaged displays assessed and repaired in as little as one hour.

According to multiple reports, users with damaged iPhone 5s screens were able to visit an Apple Store and — in most cases — have the broken component swapped out for a new part within an hour. Previously, customers had to ship their 5s to Apple for servicing and replacement, a process that could take up to five days

AppleInsider was able to verify that the new service is indeed rolling out to Apple Stores across the U.S., though one representative noted availability is not yet guaranteed at all locations.

The iPhone 5s screen replacement program is identical to Apple's existing on-site display repair options in that customers need to bring the handset in for evaluation before being furnished with turnover time and price estimates. Depending on how the screen was broken, and whether the hardware is protected by AppleCare+, owners are likely to pay $149 per repair, which is much less than the $269 fee quoted for off-site replacements. Accidental breakage is not covered under Apple's free limited one-year warranty.

Once in the hands of Apple Store technicians, the phone is examined for water damage and other hardware failures that may necessitate comprehensive off-site repair or replacement. For its in-store process, Apple is thought to be using the same machine that handles iPhone 5 and 5c screen repairs to precisely align and install new iPhone 5s displays.

Apple most recently extended on-site iPhone screen repairs to the mid-tier iPhone 5c in January.