Topic: Genius Bar
01/09/2017, 12:01 pm
Reports claiming Apple Stores can't repair the 2016 MacBook Pro because of a lack of diagnostic tools are false, as AppleInsider has been told that stores are fully equipped and trained to perform all required diagnostics and repairs necessary.
11/08/2016, 03:11 pm
Apple has performed what may be a soft launch of a new Apple Service app in the Netherlands, allowing users in that country to schedule Genius Bar appointments, as well as get live chat-based support for Macs, iPads, and iPhones.
07/20/2016, 05:07 pm
A class action suit filing in California complains that "refurbished" service stock replacements doled out by Apple in exchange for damaged devices to AppleCare+ service plan holders are not functionally the same as new.
09/11/2013, 10:09 pm
In a minor policy change regarding how customers schedule Genius Bar appointments via Apple's online support webpage, the company now requires users to sign in with a valid Apple ID.
02/11/2013, 11:02 am
BMW next year will take a page from Apple's playbook, bringing in young, tech-savvy staffers to help answer customers' questions about vehicles on the showroom. The BMW Geniuses will even carry iPads.