Topic: Genius Bar
04/25/2017, 09:04 am
Another court ruling in the Netherlands mandates that when Apple needs to replace a broken iPhone or iPad, it must do so with a new unit, and not a refurbished one.
iPad 4 service replacement with iPad Air 2 not universal policy, but allowed in low-stock conditions
04/16/2017, 09:04 am
Despite reports to the contrary, there is no official Apple policy mandating that iPad 4 owners coming into Apple Retail for service receive an iPad Air 2 for the cost of service -- but stores have been allowed to make the swap if they have no service stock, and have been for some time.
04/13/2017, 12:04 pm
A small proportion of users with the 2016 MacBook Pro are reporting hearing a pinging, or popping noise, described as similar to that of crushing a plastic bottle, seemingly related to thermal conditions in the laptop.
01/09/2017, 12:01 pm
Reports claiming Apple Stores can't repair the 2016 MacBook Pro because of a lack of diagnostic tools are false, as AppleInsider has been told that stores are fully equipped and trained to perform all required diagnostics and repairs necessary.
11/08/2016, 03:11 pm
Apple has performed what may be a soft launch of a new Apple Service app in the Netherlands, allowing users in that country to schedule Genius Bar appointments, as well as get live chat-based support for Macs, iPads, and iPhones.
07/20/2016, 05:07 pm
A class action suit filing in California complains that "refurbished" service stock replacements doled out by Apple in exchange for damaged devices to AppleCare+ service plan holders are not functionally the same as new.
09/11/2013, 10:09 pm
In a minor policy change regarding how customers schedule Genius Bar appointments via Apple's online support webpage, the company now requires users to sign in with a valid Apple ID.
02/11/2013, 11:02 am
BMW next year will take a page from Apple's playbook, bringing in young, tech-savvy staffers to help answer customers' questions about vehicles on the showroom. The BMW Geniuses will even carry iPads.