Apple on Friday announced a new service program for iPhone 12 and iPhone 12 Pro models that suffer from sound issues when placing or receiving calls.
According to a document detailing the program and its terms, a "very small percentage" of iPhone 12 and 12 Pro models might experience sound issues due to a component that could fail on the receiver module. Affected units do not emit sound from the receiver when placing or receiving calls.
Those impacted can take their iPhone 12 or 12 Pro unit to Apple or an Apple Authorized Service Provider for free service. As usual, devices will be inspected prior to service and customers might need to pay for repairs that hinder completion of the audio fix.
The program covers affected iPhone 12 and iPhone 12 Pro devices for two years after first retail sale.