Apple says it's been losing money on its repair programs

During a US congressional probe, Apple on Wednesday revealed that the costs to operate its various repair programs have exceeded the revenues generated by those services for roughly a decade now, and went on to defended how it may refuse to service devices in certain situations.

William Gallagher 6 years ago 41

Apple Store revenue grows to 31% of Apple's income for 2019

Apple Stores are performing better than ever for the company's sales, analysis of Apple's 10-K filing by JP Morgan suggests, and at the same time Apple accelerated its rate for repurchasing shares in August, improving prospects for long-term investors by rebuying at opportunistic times.

Malcolm Owen 6 years ago 6

AirPods Pro come with higher repair costs that make AppleCare+ appealing

Alongside the higher purchase price for the new Apple AirPods Pro, the costs of repairing damaged or replacing lost ones is greater.

William Gallagher 6 years ago 12

Apple's 2019 MacBook Air gets hefty coupon discount

Apple's MacBook Air is a great travel companion — and when equipped with 16GB of memory and a spacious SSD, the ultraportable Mac can hold its own while on the road or in the classroom. This weekend, shoppers can save $75 to $149 on upgraded models, including those bundled with AppleCare, with our exclusive coupon.

Christine McKee 6 years ago 0

Judge certifies class in lawsuit over refurbished AppleCare replacements

A California judge on Tuesday certified a class of consumers accusing Apple of furnishing refurbished replacement products to AppleCare and AppleCare+ customers, a strategy that allegedly contradicts the company's advertised policies.

Mikey Campbell 6 years ago 34

Editorial: How long before we get a $100 'Everything Apple' subscription including an iPhone?

Apple's moves this week regarding Apple TV+ and, more quietly, AppleCare+, suddenly make sense if you suspect the company is heading toward offering us a single all-in subscription package.

William Gallagher 6 years ago 35

AppleCare+ for iPhone, iPad, and Apple Watch can be extended out to service life of product

A new monthly payment plan for AppleCare is available, and if you want to pay for it, you can get your iPhone or iPad covered against theft, loss, and damage for about five years.

Mike Wuerthele 6 years ago 13

Apple faces class action lawsuit in Quebec over battery life

Quebec Superior Court has allowed a lawsuit against Apple on the grounds that batteries in the iPhone and other products are not durable for a reasonable length of time.

Amber Neely 6 years ago 22

Apple retains leads in laptop technical support, but gap is narrowing

Apple has claimed the top spot on Laptop Magazine's 2019 customer service ratings, scoring 91 out of 100 based on a mix of phone and online performance.

Roger Fingas 7 years ago 15

AppleCare+ for Mac reaches China, Spain, Taiwan & other new regions

Mac buyers can now get AppleCare coverage in several more markets, two of the biggest additions being Spain and China.

Roger Fingas 7 years ago 2

Everything new in iOS 12.2 beta 6: AirPower support & AppleCare+

The release of Apple's iOS 12.2 appears imminent as the sixth beta was recently pushed out to developers with a number of new changes and refinements. AppleInsider goes through everything that is new in the latest — and possibly last — iOS 12.2 beta.

Andrew O'Hara 7 years ago 4

iPhones with optional AppleCare available through Verizon's Visible network

Verizon's Visible carrier brand began selling iPhones on Thursday, moving away from a bring-your-own scheme it previously relied on.

Roger Fingas 7 years ago 0

New phishing scam masquerades as Apple support call

The latest scam targeting Apple device users is particularly insidious, appearing to come as a call from the company's real phone support number, according to a well-known security researcher.

Roger Fingas 7 years ago 19

Apple spends $4.2m on office space to expand Elk Grove presence

Apple is expanding its facilities in Elk grove, California, adding more office space to complement its existing operations at the campus, with the additional space likely to help expand its AppleCare operations already well-established in the area.

Malcolm Owen 7 years ago 0

What has changed with AppleCare+ for iPhone XS or Apple Watch and why you should consider coverage

AppleCare, Apple's warranty add-on service to help manage the cost of accidental damage, received some changes as part of the introduction of the iPhone XS and the Apple Watch Series 4. AppleInsider explains what has been altered, and why you should consider paying for the extra cover.

Vadim Yuryev 7 years ago 35

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