Apple offering $50 credit for iPhone batteries replaced before discounted repair program

Apple is offering a $50 credit to customers who paid for an out-of-warranty battery replacement for iPhone 6 or later devices.

Mike Wuerthele 8 years ago 11

Editorial: The mysterious curse of iPhone 6, lifted with... the headphone jack

In 2014, Apple unveiled a pair of larger iPhone 6 models that kicked off a "supercycle" of upgrades and permanently blunted the high-end Galaxy sales of its top rival in premium smartphones, Samsung. However, it appears that iPhone 6 and 6S suffered statically high hardware failure rates in diagnostic testing, a problem that has since subsided in more recent models. What caused this mysterious problem, and how did Apple improve things?

Daniel Eran Dilger 8 years ago 79

Apple's wait times for iPhone battery replacements actually increasing, says analyst

Even though Apple's iPhone battery replacement discounts are no longer in the news, and the company has theoretically had time to ramp up supply, wait times for replacements have actually worsened in the past few weeks, according to Barclays research.

Roger Fingas 8 years ago 13

Apple launches iPhone battery replacement reservation program through support app in Canada

Apple appears to be launching a trial of a iPhone replacement reservation program in Canada, with the app taking names for particular models, and promising to alert users when the battery is available locally.

Mike Wuerthele 8 years ago 2

Apple, Samsung under investigation by Italian government over planned obsolescence allegations

Italy's antitrust organization has launched a probe investigating allegations that Apple and Samsung use software updates not as a tool to secure or expand upon smartphone capabilities, but to speed up the aging process and force users to buy new phones.

Mike Wuerthele 8 years ago 18

China adds to government pressure on Apple over iPhone slowdowns

Apple is facing yet another government-backed inquiry into revelations of deliberate iPhone performance throttling, as the Shanghai Consumer Council reportedly sought answers on Monday.

AppleInsider Staff 8 years ago 100

U.S. House members question Apple once more over battery slowdowns

Lawmakers have reportedly sent yet another letter to Apple leadership related to the company's announcement of battery-related slowdowns in older iPhones.

AppleInsider Staff 8 years ago 0

U.S. government questions Apple over iPhone slowdown debacle

Following revelations that the French government opened an investigation into Apple's decision to throttle the performance of older iPhones with deteriorated batteries, a U.S. senator on Tuesday sent a letter to CEO Tim Cook requesting details about the hardware policy.

Mikey Campbell 8 years ago 73

Law firm that extracted $450M settlement in Apple e-books case is going after company for throttling iPhones

Hagens Berman, the consumer rights law firm that successfully obtained a $450 million settlement from Apple over e-book price fixing, once again has the tech giant in its sights, and on Friday filed a class-action lawsuit over the iPhone throttling debacle.

Mikey Campbell 8 years ago 179

How iPhone batteries work, and how Apple manages performance over time

Lithium-ion batteries such as those found in nearly every smartphone and tablet are not little, indestructable homogenous power reactors. AppleInsider delves briefly into the construction and chemistry of them, and discusses how an old battery works against not only device manufacturers, but the users themselves.

Mike Wuerthele 8 years ago 52

$29 battery exchanges for iPhone 6 and newer now available at most Apple retail locations

Many Apple retail locations in the U.S. started the $29 battery replacement for the iPhone 6 or newer, well in advance of a previously announced January timeframe — but appointments are filling up, and turnaround times are growing.

Mike Wuerthele 8 years ago 81

Apple tops device activations during holidays, iPhone X handily beating iPhone 8 and iPhone 8 Plus

Apple once again leads the industry in smartphone and tablet activations during the week before Christmas, with very strong sales of the iPhone X leading the iPhones released in 2017, with the iPhone 6 and iPhone 7 availability both overseas and as used devices adding to the lead.

AppleInsider Staff 8 years ago 39

Third iPhone battery lawsuit says Apple used slowdowns to avoid fixing defects

Taking a different tack, another class action lawsuit — following Apple's admission that it slows down iPhones with weakened batteries — charges that the company made the change to avoid the full cost of fixing defects.

Roger Fingas 8 years ago 129

Second class action suit surrounding Apple's throttling of iPhones with depleted batteries launches

Just hours after the first class action suit was launched against Apple alleging harm by the company's actions to keep iPhones functional in the case of a chemically depleted battery, a quintet of filers in have also launched their own in Chicago.

Mike Wuerthele 8 years ago 140

Apple responds to reports of worn batteries forcing iPhone CPU slowdowns

Apple has confirmed that it temporarily slows down processes on older iPhones with poorly functioning batteries, with a recent update able to "smooth out the instantaneous peaks" when needed to prevent device shutdown.

Mike Wuerthele 8 years ago 172

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