'Secret' Apple retail policy reportedly rewarded polite customers with free fixes, replacements

In a viral TikTok video, a former Apple Store employee revealed an alleged special program which retail employees could use to "surprise and delight" customers with additional perks.

Mike Peterson 5 years ago 50

Podcast

'iPhone 13' rumors, Clubhouse, Apple Card fiasco on the AppleInsider podcast

Stephen Robles 5 years ago 2

Apple to face damages trials on employee bag check policy

A federal judge on Wednesday said he is prepared to rule in favor of a class of 12,400 Apple retail employees who allege the tech giant unjustly enforced bag screening policies without pay, setting up what could be a series of damages trials.

Mikey Campbell 5 years ago 13

All 270 US Apple Stores open for the first time since first pandemic-related closures

Every Apple Store in the US has reopened to some extent for the first time since the coronavirus pandemic forced stores to close around the world in March 2020.

Wesley Hilliard 5 years ago 2

Apple releases limited-edition Billie Eilish-themed gift card

Coinciding with the release of the Apple TV+ documentary "Billie Eilish: The World's a Little Blurry," Apple is offering a limited-edition version of its gift card themed to represent the musical artist.

Malcolm Owen 5 years ago 10

Apple Stores now offer free sign language interpreters, Virginia location to close

Apple is expanding availability of sign language interpreters in its stores around the world, enabling deaf and hard of hearing customers access to one-on-one appointments, Today at Apple sessions and more.

AppleInsider Staff 5 years ago 2

Apple clarifies how to pay for devices interest-free with Apple Card

Apple has updated the details of how to pay monthly for products with Apple Card, by specifying the steps purchasers need to go through to get interest-free terms.

William Gallagher 5 years ago 7

Apple Pioneer Place renovations continue ahead of Monday's reopening

Apple may have to race to finish renovations of its Portland Apple Store if it is to reopen on Monday, as photographs indicate there's still some work to complete.

Malcolm Owen 5 years ago 3

Portland Apple Store to reopen Monday after nine months of closure

Apple will be reopening its Portland Apple Store on February 22, allowing customers to buy iPhones and other products from the retail location for the first time in nine months.

Malcolm Owen 5 years ago 0

Apple holding Feb. 24 press event for second South Korean store launch [u]

Apple is holding a Feb. 24 press event for its second South Korean Apple Store, as the company looks to boost iPhone sales in Samung's home country.

Will Shanklin 5 years ago 0

Find My iPhone leads to stolen doggy daycare van in the Apple Crime Blotter

Illegal images are found on a man's iPhone screen after he was arrested, stolen iPhone recovered after a year, iPad video used in a case against a prosecutor, and more in the Apple Crime Blotter.

Stephen Silver 5 years ago 10

Here's where Apple Stores have reopened and closed again around the world

Apple's retail operations continue to be impacted by the coronavirus pandemic. Here's where Apple Stores have opened, as well as where they are closed, updated on April 12 with the Belgium store opening.

Wesley Hilliard 5 years ago 0

Apple Store suppliers suffering through longer payment terms, consignment model

Accessory producers and other suppliers who provide products for Apple's retail outlets have to wait longer before being paid by the company, a store claims, with changes in terms also making them responsible for unsold products.

Malcolm Owen 5 years ago 24

Bordeaux Apple Store may get makeover for 10th anniversary

The Apple Store serving Bordeaux, France, may receive an update to its interior, with a refresh to the storefront possibly timed to coincide with the 10th anniversary of the store's opening.

Malcolm Owen 5 years ago 2

Apple launches 'New World' creativity series for 'Today at Apple'

Apple is adding to its global online education sessions "Today at Apple," with a 12-week series of creative sessions in conjunction with London-based publisher It's Nice That.

William Gallagher 5 years ago 0

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